Michael Leis

There are a lot of discussions going on about how to create loyalty in a world where the next best offer is a click away. Should we change the cadence or targeting or content of our emails? How can we add badges? Do we need a redesign? Then, towards the end of the year, it [...]

Around these parts, the topic of social media strategy for loyalty and CRM has been getting a lot of attention. And why not? For all the talk around marketing via social media, isn’t maintaining a connection with the people who are already using your products important? To me, this may be what social media does [...]