Comments on: Turning Detractors Into Promoters

By: Covert Your Harshest Critics | The Kmiec Ramblings

Covert Your Harshest Critics | The Kmiec Ramblings — Sun, 28 Feb 2010 03:15:30 +0000

[...] publishing this, my good friend Michael Leis (a really freaking smart guy) sent me his interpretation of this idea from 2009. Like I said, he’s smart. Give it a read. Tags: Crispin, Delta, [...]

By: A Participation Framework for Social Media | Michael Leis

A Participation Framework for Social Media | Michael Leis — Thu, 20 Aug 2009 23:24:05 +0000

[...] when people are bashing your brand, at least reply that you hear them, and are working on it. Even though the corporate you says, “Take this [...]

By: Dennis Schleicher

Dennis Schleicher — Sat, 30 May 2009 00:28:21 +0000

Mike, I really like the “engage” quickly point you make. That is so important because it gets a conversation started.
I think this works in a general way also – If you have an issue with someone, instead of grumbling over it, go and talk with them. For example – let's say you are a boss and one of your direct reports comes up to you and starts talking about an problem they are having with a co-worker A good question to ask is “Well, did you talk with them about it? What did they say?”
I think that same logic applies here. Engage and the dynamics change.